Terms of service

Welcome to Miyami. By accessing or using our website, placing an order, or using any services provided through the website, you agree to be bound by these Terms of Service, along with our Privacy Policy and other applicable policies displayed on the website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use the website.

Use of Our Website

The website allows you to browse and purchase clothing and other products offered by Miyami. You agree to use the website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for any unlawful or fraudulent activity.
Attempt to gain unauthorized access to the website or its systems.
Copy, reproduce, distribute, or commercially use our website content without written permission.
Upload or transmit viruses, malicious code, or other harmful material.
Use automated tools, bots, or data-mining methods to access or collect information from the website.

We reserve the right to suspend or terminate access to the website if these Terms are violated, subject to applicable law.

User Account

Certain features may require you to create an account. You are responsible for providing accurate information and maintaining the confidentiality of your account credentials.

You are responsible for activity carried out through your account, subject to applicable law. If you believe your account has been accessed without authorization, please contact us immediately.

Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and other information displayed on the website are accurate. However, colours may appear differently depending on your device or screen settings.

Product availability is subject to change without prior notice. Nothing in this section limits any rights available to consumers under applicable law.

Pricing & Orders

All prices displayed on the website are subject to change without prior notice. The price applicable to a confirmed order will be determined in accordance with the terms communicated at the time of purchase and applicable law.

While we make every effort to ensure that pricing and product information is accurate, errors may occasionally occur. If a product is listed with an incorrect price or information due to an error, we may contact you to resolve the issue or cancel the affected order where legally permissible. If payment has already been made for a cancelled order, the applicable refund will be processed to the original payment method or as otherwise permitted by applicable law.

Placing an order constitutes your offer to purchase the selected products. An order is considered accepted once it has been confirmed by Miyami, subject to applicable law.

Order Cancellation

You may request cancellation of an order before it has been processed or shipped. Once an order has been processed or shipped, cancellation may not be possible, subject to our applicable policies and applicable law.

Miyami reserves the right to review cancellation requests depending on the order status. Nothing in this section limits any cancellation or refund rights that cannot legally be excluded.

Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and selected pin codes in India, subject to a maximum order value of ₹2500.

COD availability may vary depending on the delivery location and other applicable conditions. Any applicable COD charges or conditions will be communicated during checkout.

Order Cancellation by Miyami

We may cancel an order where reasonably necessary and legally permissible, including in circumstances involving:

Product unavailability.
Incorrect pricing or product information.
Product quality issues identified during quality checks.
Delivery limitations.
Suspicious, fraudulent, or unauthorized transactions.
Other circumstances that prevent us from fulfilling the order.

If an online payment has already been made for an order that we cancel, the applicable refund will be processed in accordance with our applicable policies and law.

Payments

You agree to provide accurate and valid payment information when placing an order.

You must use a payment method that you are legally authorized to use. We are not responsible for unauthorized use of a payment instrument by a third party, except to the extent liability cannot legally be excluded.

Payment transactions may be processed through third-party payment providers and may be subject to their respective terms and policies.

Fraudulent Transactions

We reserve the right to investigate and take appropriate action against fraudulent, suspicious, or unauthorized transactions.

If fraudulent activity is identified, we may cancel pending orders, restrict or suspend accounts, and take further action as permitted under applicable law.

Intellectual Property

All content available on the Miyami website, including text, images, photographs, graphics, logos, designs, videos, software, and other materials, is owned by or licensed to Miyami and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without our prior written permission, except as permitted by applicable law.

The Miyami name, logo, trademarks, and other brand elements may not be used without our prior written consent.

Electronic Communications

When you use our website, place an order, or communicate with us electronically, you consent to receive electronic communications from us as permitted by applicable law.

We may contact you by email, SMS, phone, or other electronic means regarding your orders, account, transactions, services, and relevant updates.

You may opt out of promotional communications where applicable. Essential transactional communications may still be sent where permitted by law.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical issues, updates, circumstances beyond our control, or other reasons.

We reserve the right to modify, suspend, or discontinue any part of the website or its services, subject to applicable law.

Third-Party Services & Links

Our website may contain links to third-party websites, payment providers, courier partners, or other services.

Miyami does not control third-party websites or services and is not responsible for their content, availability, or independent practices. Your use of third-party services may be subject to their own terms and policies. This provision does not exclude any liability that cannot legally be excluded.

Disclaimer

The website and its content are provided on an "as available" basis. While we make reasonable efforts to maintain accurate information, we do not guarantee that the website, its content, or its services will always be complete, accurate, secure, or uninterrupted.

Nothing in these Terms excludes, restricts, or modifies any consumer rights, warranties, remedies, or protections that cannot legally be excluded, restricted, or modified under applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Miyami and its officers, employees, affiliates, agents, and service providers shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or services.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or restricted under applicable law. This section does not limit any mandatory consumer rights or remedies.

Privacy

Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.

Changes to These Terms

Miyami may update or modify these Terms of Service from time to time. Any updated version will be published on this page with the revised effective date where applicable.

Updates will apply in accordance with applicable law. Where required, we will provide notice or obtain consent for material changes.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, the courts of competent jurisdiction in Sikar, Rajasthan, India, shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms of Service, the use of the Miyami website, or purchases made through it, to the extent such jurisdiction can lawfully be agreed upon.

Nothing in this clause shall prevent a consumer from exercising any statutory rights or remedies, including approaching a consumer commission or other forum that has jurisdiction under applicable law. This clause does not exclude any mandatory legal rights or proceedings that cannot lawfully be restricted to Sikar.

Customers are encouraged to contact Miyami's customer support team to resolve concerns amicably wherever possible. This does not prevent either party from exercising its legal rights or seeking appropriate remedies under applicable law.