Refund policy

Return & Refund Policy

We want you to have a smooth shopping experience with Miyami. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition.

  • All original tags must be intact and attached.

  • The product must be returned in its original packaging.

  • Products with torn, damaged, or unsuitable packaging may not be accepted.

  • Returns are available only for orders placed through the official Miyami website.

How to Initiate a Return

You can initiate a return through the My Orders section of your account or by using the Raise Return option on our website with your order number and registered email address.

Once your request is approved, our courier partner will arrange a pickup from your doorstep. You will receive a notification with the pickup details.

Our courier partner may make up to 3 pickup attempts. If the product is not handed over during the third attempt, the return request may be marked as failed.

Quality Check

Once your returned product reaches our warehouse, it will undergo a quality check. If the product meets our return conditions, your refund will be processed.

If the product fails the quality check, it may be shipped back to you.

Refunds

After the product is picked up and successfully verified, the refund will be initiated within 24 hours.

For returns processed through quality check, the refund generally reflects in your account within 5–7 working days, depending on your payment method and bank.

For returns that require additional verification without an immediate quality check, the refund may take 8–10 working days after pickup.

Refund Method

Refunds are issued to the original payment method used for the order and cannot be transferred to another payment method.

For Cash on Delivery (COD) orders, refunds will be processed through NEFT to the customer's registered bank account.

Shipping & COD Charges

Shipping and Cash on Delivery charges paid at the time of purchase are non-refundable.

If an order is lost or cannot be delivered to the customer's location, the complete order amount will be refunded, including shipping charges paid online.

Wrong, Damaged or Missing Products

If you receive a wrong, damaged, or missing product, please contact us within 24 working hours of delivery.

For damaged or incorrect orders, we may request an unboxing video showing the package being opened. This helps us verify the issue and process your claim quickly. Claims without sufficient proof may not be accepted.

Reverse Pickup Unavailable

If reverse pickup is not available at your location, you may need to self-ship the product to us. Eligible courier charges, up to ₹100, may be reimbursed after the product is received and successfully verified.

Exchanges

Exchange availability may vary by product. If an exchange option is available for your product, it will be subject to stock availability and the applicable exchange conditions.

Order Cancellation

Cancellation requests must be made as soon as possible after placing the order. Since orders may be processed quickly, cancellation is subject to the order status.

If a cancellation is approved, the refund will be processed to the original payment method.

Important Notes

  • Please ensure the correct product is handed over to the courier partner during pickup. Miyami will not be responsible for products incorrectly handed over.

  • Returns may be rejected if the product is used, washed, damaged, missing tags, or not returned in its original packaging.

  • Refund timelines may vary depending on the bank or payment provider.